Our service

Our global presence means we can provide you with advice and assistance wherever you are. We look forward to helping you with any and all enquiries related to
quality and service. Individual, competent advice and support comes as standard at Merz. To send us your enquiry, please complete the following form.

Repairs service

The specialists in our service department will be happy to inspect your defective components and present you with a personal quotation.  
Avoiding downtime is our priority: all repairs
are completed as rapidly as possible.

Technical consultation and application support

Our technicians are in constant contact with our engineers to ensure you always receive the best-possible support. Working together with our customers to develop tailor-made solutions is all in a day’s work here at Merz. Our application development unit works continuously on the enhancement and improvement of our machine software.

Training and remote support

We work to ensure that your employees can operate, program and maintain your knitting machine from the outset. This is why we offer in-house training for rapid familiarisation or advanced technical knitting topics. If you would be interested in booking training, please contact our Service Team or use the contact form to send us a service request. And if you run into trouble, just give us a call: our remote support service technicians are always here to help. 

Replacement parts

At Merz, a rapid spare parts service comes as standard. All replacement parts are shipped directly from Germany. Our current spare parts catalogue for products from our current machine pool can be found in the customer area.  

Contact form

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As a registered customer, you enjoy Live Support provided by our technical staff

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Service Support

You can reach us by calling the phone number:

Phone: +49 (0) 7471 / 926-0

Mon - Thu: 07:00 AM - 12:00 PM
13:00 PM - 16:00 PM

Fri: 07:00 AM - 12:00 PM


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